Returns
Returns management can be a headache for any e-commerce business. That's why SkladUSA provides a comprehensive returns management solution that takes the hassle out of the process, ensuring maximum efficiency and customer satisfaction.
Our solution covers everything from receiving returned products and assessing their condition to reporting their status through our modern WMS system. We provide photo uploads for damaged or unsellable goods, and offer repackaging or disposal services as needed.
With SkladUSA, you can rest easy knowing your returns process is in good hands.
OUR RATES
- Accepting returns up to 7 days
- Express restocking up to 2 days at double the fee
- If a returned item is not entered into our WMS system and is not available to be accepted, it will be disposed of within 30 days
- Storage of a returned item is free for the first 14 days
$2per unit
L+W+H = up to 60cm (23.6”)
Weight - up to 1 kg (2.2 lbs)
Weight - up to 1 kg (2.2 lbs)
$3per unit
L+W+H = 61 - 100cm (23.7” - 39.3”)
Weight - up to 2 kg (4.4 lbs)
Weight - up to 2 kg (4.4 lbs)
$4per unit
L+W+H = 101 - 150cm (39.4” - 59”)
Weight - up to 2 kg (4.4 lbs)
Weight - up to 2 kg (4.4 lbs)
$6per unit
L+W+H = up to 150cm (59”)
Weight - up to 10 kg (22 lbs)
Weight - up to 10 kg (22 lbs)
* for pricing on units outside the specified dimensions and weight please contact our customer service
SERVICES WE OFFER
Receiving and processing returns from any marketplace
Product inspection and photo report
Restocking or resending a returned item
Repackaging if necessary and FNSKU relabelling
Sending goods to an Amazon warehouse or storing in our warehouse for further sale
Inspection of specific goods (electronics, devices or parts of electronic items)
Providing buyers with prepaid return labels
OUR SERVICES