Client of SkladUSA Company (dal Vidravnik) Delegate of SkladUSA Company (dal Company) the right to postage and transfer of your order to the recipient

The company is committed to transfer the executed parcel of the Sender to the carrier in the stipulated terms. The company is responsible for keeping the parcels from the moment the parcel is received until the parcel is delivered to the carrier.

Receipt of the parcel by the Company The sender is confirmed by drawing up the accompanying documents and assigning the tracking number to the parcel.

The company is responsible for the preservation of parcels that are in its offices and warehouses and is not responsible for parcels transferred by the Sender to the carrier independently, however, assists the Sender in resolving disputes with the carrier.

Company responsibility for the storage of the Sender's goods in a warehouse in Minnesota occurs from the moment of posting the goods.

Posting occurs after recalculation of the received goods.

Quantity of goods accounted for to the warehouse, is the result of the actual recalculation and may differ from the amount specified by the Sender when sending.

In case of confirmation of loss (shortage) goods in warehouses, the Company undertakes to pay compensation to the Sender.

The amount of compensation is calculated in accordance with the standard practice of pre-centers in the United States (including Amazon) and is based on the cost of goods, not the selling price.

Delivery methods

Conditions and features of work with consolidators and carriers
Insurance from SkladUSA

From October 1, 2021, the mandatory additional liability function will start working for all orders during the high sales season.

The additional liability service from SkladUSA covers the cost of lost parcels all the way to delivery to the buyer (from the warehouse in Ukraine to the final recipient).
The cost of the service is $0.20 and is automatically added to the shipping cost. The maximum amount of compensation is $100 within the value of the goods, plus shipping costs and order processing fees.

In case you need additional shipment insurance against damage or when the order value is more than $100, you can use the carrier insurance service in the process creating an order. However, please note that this service will only be available for delivery from a warehouse in the United States and does not apply to orders during consolidation transportation en route to a warehouse in Minnesota.

Additional liability service does not cover:
- USPS Internatioanal shipments sent from a warehouse in the USA
- Shipments returned to the sender
- Return of shipments due to an incorrect address or refusal of the parcel by the recipient
- Shipment with the status "Delivered" by track number
- Damaged shipments

Compensation claims are considered for shipments within 30 calendar days from the date of delivery of the SkladUSA parcel. Necessary documents for consideration of the application for compensation:
- invoice PayPal
- screenshot of the sale on the marketplace
- link to the product
- screenshot of the official correspondence with the buyer from the marketplace where the order was formed and where he confirms that the parcel was not received

PS. In the event that after receiving compensation for the lost order, the shipment will still be delivered - SkladUSA has the right to return the refunded funds

USPS

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

FedEx (USA)

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

APC Logistics (Delcon)

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

Landmark

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

Consolidation

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

Express shipment

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

Address correction

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.

Recommendations for how to pack

International express carrier. SkladUSA in the US uses Fedex to deliver shipments to recipients in the US. When choosing Fedex delivery, pay attention to the correctness of the data to be filled in (address, email, necessarily the recipient's phone number), which will avoid return.

The cost of returning a parcel to SkladUSA in Minnesota is set to the Sender in addition to the cost of the original shipment. The cost of forwarding a shipment at the initiative of the Sender or recipient is $18 and is charged to the customer in addition to the cost of the original shipment.

Fedex international shipments from the USA are insured with the maximum amount of insurance payment - $100. To receive a payment, you must confirm the cost of sending (invoice or transaction screen on the marketplace). The case for compensation can be submitted not earlier than 7 days from the date of departure and not later than 90 days.